Help Center

Please see the instruction below:

1. Select Actions, then select “Add Funds”
2. Click on WIRE
3. Select a Bank Account
4. Type the amount you want to deposit, click Next
5. Close the “Successful” window
6. Click on the Request ID (6 digits) to open the detail page
7. Print or take a snapshot of the Bank Wire instruction (Left side of the screen)
8. Deposit your money to the Bank account specified on the Wire instruction
9. On the Memo or Reference field, type in “To Pay for Ole Platform Invoice - Request ID (6 digits)”
10. Your bank will provide you a transaction receipt (Proof of Deposit)
11. Take a screenshot of the transaction receipt as Proof of Deposit
12. Go back to your Ole Platform account and click on the Request ID
13. In the detail page of the Request ID, Attach that Proof of Deposit
14. You will receive the credit in your Ole account In 1-3 Business days

Please see the instruction below:

1. Select Actions, then select “Add Funds”
2. Click on ACH
3. Select a Bank Account
4. Type the amount you want to deposit, click Next
5. Close the “Successful” window
6. Click on the Request ID (6 digits) to open the detail page
7. Print or take a snapshot of the Bank ACH instruction (Left side of the screen)
8. Deposit your money to the Bank account specified on the ACH instruction
9. On the Memo or Reference field, type in “To Pay for Ole Platform Invoice - Request ID (6 digits)“
10. Your bank will provide you a transaction receipt (Proof of Deposit)
11. Take a screenshot of the transaction receipt as Proof of Deposit
12. Go back to your Ole Platform account and click on the Request ID
13. In the detail page of the Request ID, Attach that Proof of Deposit
14. You will receive the credit in your Ole account In 1-3 Business days

1. Log into your Ole Platform account, Select Action (Tab), then click on Add Funds
2. Click on Add Funds Bitcoin
3. Click on the box to acknowledge the Terms and Conditions
4. Type in the amount you would like to load, then click Next

Note: The price is locked the moment you click Submit

5. Open and view the detailed information by clicking on the Request ID (6 digits)
6. Write down or Scan the QR Code of the Ole Platform BTC address
7. Go to your Bitcoin Wallet (Ex. Coinbase) and transfer the amount requested to Ole Platform Bitcoin wallet address
8. Print or take a snapshot of the BTC transaction receipt
9. Go back to your Ole Platform account and click on the Request ID (6 digits)
10. Click Choose File to attach the snapshot of the transaction receipt, then click Send Message

As soon as the system confirms the transaction, it will credit your Ole Platform account. Please allow up to 24 hours for your account to receive the credit.

1. Log into your Ole Platform account
2. Select Actions (Tab), then click on Add Funds
3. Click on Add Funds Credit Card
4. Type in your card information (Visa, Mastercard, American Express, Discover, or JCB)
5. Click Next
6. Type in the Amount you would like to load into your OP account, then click Next

Your OP Account will automatically receive the funds If your card is successfully authorized and processed. Otherwise, please use a different Debit card or Credit card.

1. Log into your Ole Platform account, Select Action (Tab), then click on Transfer
2. Select the type of cryptocurrency available for you
3. If Bitcoin, click on the box to acknowledge the Terms and Conditions, then click Next
4. Click on Select a Wallet
5. Choose the Crypto Wallet you had saved on your Financial Detail page, then click Next
6. Type the Amount that you would like to convert to cryptocurrency (Ex. BTC), then click Next
7. Type in the Verification code from either your Mobile or Email, then click Submit

Note: The price is locked the moment you click Submit

8. You may view the detailed information by clicking on the Request ID (6 digits)

As soon as the system detects the request, transferring the cryptocurrency to your crypto wallet will proceed. Please allow up to 24 hours to receive your Bitcoins in your wallet.

1. Log into your Ole Platform account, Select Action (Tab), then click on Transfer
2. Select Bank Transfer
3. Click on Select a Personal Bank
4. Choose the Bank you had saved on your Financial Detail page
5. Type in your Bank Code and the Bank Routing Number, then click Proceed
6. Type in the amount you would like to transfer from your Ole Platform balance, then click Next
7. You may view the detailed information by clicking on the Request ID (6 digits)

Please allow up to 3-5 days for the money to clear your bank account.

1. Log into your Ole Platform account, Select Action (Tab), then click on Financial Details
2. Click on the +Add Bank Account
3. Click on Select a Bank Type – US or Non-US
4. Type in the Name of the Bank you have an account
5. Type in the Bank address where the account was opened
6. You may add a Nickname, For Example, My Chase Checking
7. Select the Country and the Bank Currency, then click Next
8. Type in the Full Name in which the bank account is under
9. Type in the address associated with the bank account
10. Type in the Account number, Routing number, and Bank Swift code, then click Submit

The system will prompt you to provide this bank information to complete your transfer request.

1. Log into your Ole Platform account, Select Action (Tab), then click on Financial Details
2. Click on the +Add Crypt Account
3. Click on Select a Crypto Type (Ex. Bitcoin)
4. Type in your Crypto wallet address
5. You may add a Nickname, For Example, My BTC
6. Click on Choose File to upload your Crypto wallet QR code, then click Submit

The system will prompt you to provide this wallet address to complete your transfer request.

1. Log into your Ole Platform account, Select Action (Tab), then click on Transfer
2. Click on Debit Card
3. Click on Select a Debit Card
4. Choose the Debit Card you had saved on your Financial Detail page, then click Next
5. Type the Amount that you would like to load into your Debit card, then click Next
6. Type in the Verification code from either your Mobile or Email, then click Submit
7. You may view the detailed information by clicking on the Request ID (6 digits)

Please allow 15 minutes up to 24 hours for your Debit card account to receive the funds.

Yes, you can. Please follow these steps:

1. On the Ole Platform Dashboard, click on “Send”
2. Type in the “Amount” and the “Email address” of the user you want to send funds, then click “Send”
3. The system will prompt you for a Verification code to confirm the transaction
4. Check your email address for the verification code
5. Copy and paste the verification code, then click “Submit”.

Yes, you can. Please follow these steps:

1. On the Ole Platform Dashboard, click on “Receive”
2. Type in the “Amount” and the “Email address” from which user you want to receive funds

* You will receive the credit in your Ole account once the user has approved your payment request.

For the first time you will log in, you need to set up your 2FA/Google Authenticator. Please follow the steps below:

1. Download the Google Authenticator Mobile App on your mobile device
2. Open the App and tap on Begin Setup
3. Tap “Scan a Barcode”
4. From your Desktop computer, Login to your Ole Platform until you get to the 2FA page and select "Google Authentication"
5. From your Google Authenticator mobile app, Scan the QR Code on the Ole Platform 2FA page
6. From your Google Authenticator mobile app, retrieve the Code and input in the Ole 2FA page

Play Tutorial

1. Log into your Ole Platform account
2. On the top right corner of your Dashboard page, click on your Name
3. Click on Security
4. The active authenticator will have the blue indicator
5. Click on the gray bubble to activate another authenticator
6. Click on Confirm to proceed
7. Type in the verification code from the current authenticator, then click submit

You will use the new authenticator the next time you make a transaction request.

1. Log into your Ole Platform account, Select Action (Tab), then click on Financial Details
2. Click on the +Add Debit / Credit Card
3. Click on Select a Debit Card Currency (Ex. US Dollar)
4. You may add a Nickname ( Ex. My Debit card)
5. Type in the entire Card Number, then click Submit

Please see the instruction below:

1. Click on “Actions”
2. Click on “Financial Details”
3. Click “Add Crypto Currency”
4. Select a Crypto Type (Ex. USDT)
5. Add your Crypto Currency wallet address and Nickname
6. Click Submit

Solution #1 – Sync Your Date and Time on your Phone

Time syncing is one cause why your Google Authenticator codes might have stopped working. If the time is not synced correctly, Ole Platform will respond with an “Invalid Code” error.

Solution #2 - Set Your Mobile’s Time and Date Correctly

iOS (Ex. iPhone)

1. Open the Settings.
2. Click General.
3. Go to Date & Time.
4. Toggle Set Automatically to Enable or On.

Android (Ex. Samsung)

1. Click Settings.
2. Look for the System and tap to open.
3. Click Date & Time.
4. Look for Automatic date & time and toggle to Enable or On.
5. Look for Automatic time zone and toggle to Enable or On.
6. Restart your Android device.

Solution #3 – Request to reset your 2FA settings with Ole Platform

1. Log into your Ole Platform account
2. When the 2FA page appears, right below the field where you enter the code, click on the link “Click here to request to reset your 2FA.”
3. Delete the old Ole Platform account from your GA app
4. Re-scan the new Ole Platform QR code to set up a new GA account

Allow up to 24 hours for your 2FA to get reset. You may also check the status by accessing the Live chat support between 9:00 AM to 7:00 PM (PST)